The Department of Vermont Health Access has announced that
Vermont Health Connect is on schedule to begin serving Vermonters
on Tuesday, Oct. 1, beginning a six-month open enrollment period
when Vermonters can compare health insurance options, learn if they
are eligible for free or reduced cost plans, and enroll in a
quality health plan that fits their needs - all in one place.
"We're working hard to make Vermont Health Connect a success,"
said Mark Larson, Commissioner of the Department of Vermont Health
Access. "As with any sophisticated system, the online marketplace
will need improvements along the way. We have a great team that has
been working non-stop to ensure the insurance marketplace works for
Vermonters. As people across the state begin to explore health
plans through Vermont Health Connect in the coming months, we will
be standing by to answer questions, deal with concerns, and work to
continually improve the consumer experience."
The online marketplace became available at 9 a.m. Tuesday, Oct.
1, then daily from 6 a.m. to midnight. Vermonters may choose
to enroll through the web-based online marketplace, with in-person
help from a Navigator or broker, or through the call center
Vermonters with questions or who experience difficulty with the new
system should contact Vermont Health Connect through the customer
support center at (855) 899-9600. The customer support center
will be open from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m.
to 1 p.m. on Saturday.
"With the launch of Vermont Health Connect, we have reached an
important milestone on our path toward better health care
coverage," said Gov. Peter Shumlin. Through Vermont Health Connect,
small businesses and their employees, as well as anyone who does
not have insurance through a job, will have the information they
need to pick a plan that reflects their personal medical needs and
"While we are opening on October 1, open enrollment is a six
month window, so Vermonters will have plenty of time to browse and
make a decision that is right for them," said Robin Lunge,
Vermont's Director of Health Care Reform. "November is when most
businesses and people who need coverage that starts on January 1st
will be picking and enrolling in health plans."