Rutland Area Visiting Nurse Association & Hospice (RAVNAH)
continues to outperform other home health agencies in Vermont,
exceeding the state average in 18 out of twenty-one Quality
Performance measures, according to publicly reported data collected
by the Centers for Medicare/Medicaid (CMS). RAVNAH scored the
highest in patient outcomes out of all Vermont home health agencies
for the period April 2011 through March 2012.
The Home Health Care Consumer Assessment of Healthcare Providers
and Systems Survey (HHCAHPS) measures the experiences of people
receiving home health care from Medicare-certified home health
agencies and collects feedback on topics that patients have
identified as important to them in determining which home health
agencies provide high-quality care.
For example, the survey asks if home care started in a timely
manner; whether care was provided in a courteous and respectful
way; and whether the agency discussed medicines, pain, and home
safety. RAVNAH received a score of 98 percent when asked if
patients would recommend the agency to others and was successful in
keeping patients from being re-admitted to the hospital.
"We are extremely pleased with our scores in patient outcomes,"
says Associate Director of Home Care, Laura Driscoll. "We know we
are doing a good job, but it is encouraging to know our patients
view our care as outstanding. Our staff of compassionate
professionals is dedicated to keeping our patients healthy and safe
at home," Driscoll says.
Consumers can view the complete report of home health outcomes,
posted quarterly at www.medicare.gov/homehealthcompare.
RAVNAH, named as one of the top 500 home health agencies in the
U.S., is a local, non-profit, Medicare-certified home health
agency serving thousands of residents throughout Rutland County,
Dorset and Rupert with home and community health services.