The Mountain Times

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RAVNAH patient outcomes among best in Vermont

Rutland Area Visiting Nurse Association & Hospice (RAVNAH) continues to outperform other home health agencies in Vermont, exceeding the state average in 18 out of twenty-one Quality Performance measures, according to publicly reported data collected by the Centers for Medicare/Medicaid (CMS). RAVNAH scored the highest in patient outcomes out of all Vermont home health agencies for the period April 2011 through March 2012.

The Home Health Care Consumer Assessment of Healthcare Providers and Systems Survey (HHCAHPS) measures the experiences of people receiving home health care from Medicare-certified home health agencies and collects feedback on topics that patients have identified as important to them in determining which home health agencies provide high-quality care.

For example, the survey asks if home care started in a timely manner; whether care was provided in a courteous and respectful way; and whether the agency discussed medicines, pain, and home safety. RAVNAH received a score of 98 percent when asked if patients would recommend the agency to others and was successful in keeping patients from being re-admitted to the hospital.

"We are extremely pleased with our scores in patient outcomes," says Associate Director of Home Care, Laura Driscoll. "We know we are doing a good job, but it is encouraging to know our patients view our care as outstanding. Our staff of compassionate professionals is dedicated to keeping our patients healthy and safe at home," Driscoll says.

Consumers can view the complete report of home health outcomes, posted quarterly at
RAVNAH, named as one of the top 500 home health agencies in the U.S.,  is a local, non-profit, Medicare-certified home health agency serving thousands of residents throughout Rutland County, Dorset and Rupert with home and community health services.

Tagged: RAVNAH, Rutland